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NR 447 Week 6: Civility in the Workplace

3131 unread replies.3535 replies.Complete the Clark Workplace Civility Index Assessment (Links to an external site.)Links to an external site..

After you are finished, read the assigned article:

Lachman, V. D. (2015). Ethical issues in the disruptive behaviors of incivility, bullying, and horizontal/lateral violence. Urologic Nursing, 35(1), 39-42. Retrieved from http://proxy.chamberlain.edu:8080/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=c9h&AN=100927729&site=eds-live&scope=site (Links to an external site.)Links to an external site.

Next watch the video by clicking on the link below.

Video (Links to an external site.)Links to an external site.

Transcript (Links to an external site.)Links to an external site.

Reflect on what you observed in the video as you answer the following:

  1. Based on what you observed, what leadership skills should you, as Masaya’s preceptor, model for your fellow coworkers to promote his acceptance into the work-group or team.
  2. Does incivility seem to be an issue in the scenario?
  3. Describe any common themes you discovered among the article, the video and the Civility Index
  4. Share how you may improve your score on the index based on what you have read.

Criteria for Content

  • Scholarliness: In this category, the student will conduct a search of the current databases and locate valid, relevant, and reliable information for the required topic. Each reference must be scholarly.
  • Application of Course Knowledge: In this category, the student demonstrates the ability to analyze and apply principles, knowledge, and information learned in the course lesson and outside readings. This information is then applied to a real-life professional situation as an example.
  • Interactive Dialogue: In this category, the minimum requirements are to provide an initial posting to the graded threaded discussion topic by Wednesday, 11:59 pm MT of each week. In addition, one peer response and one instructor response are required. These postings must be completed by Sunday, 11:59 pm MT of each week. The initial posting, peer response, and instructor response must be on 3 separate days.
  • Grammar, Syntax, APA: Proper grammar, APA, and syntax is required for all posts. Students should follow the APA Manual 6th Edition. Additional APA information is available in Course Resources.
  • Participation Requirement: One initial posting, one peer response and one instructor response (for a total of 3 posts for the week) are required on 3 separate days.
  • Participation Deadline: The student must provide a substantive response to the graded threaded discussion topic. This must be posted by Wednesday, 11:59 pm MT of each week. Peer and instructor responses must be posted by Sunday, 11:59 pm MT.
  • For week 8 only: the required postings are amended due to the shorter week. Two posts are required. One initial post and either a peer response or an instructor response. Initial post must be a minimum of 200 words and the peer or instructor response must be a minimum of 100 words. Both posts are required to be on two separate days. All posts must be made by Wednesday, 11:59 pm MT.

Criteria for Format and Special Instructions

  1. Instructor reserves the right to submit any threaded discussion posting to TurnItIn in order to verify the originality.
  2. When journals are used as the outside source of information, it is preferred that the journal be peer reviewed. The Chamberlain online librarian is very helpful in assisting you to find an article related to your topic. If you have questions concerning scholarly sources, please refer to the handout entitled “What is a scholarly source” located under “Course Resources” tab.
  3. Web sites vary in quality and scholarship. It is the responsibility of the student to determine the scholarly nature of the web site. If the instructor determines that the site failed to demonstrate scholarship, points maybe deducted. Students are cautioned to use care regarding .com sites. Some .com sites are excellent such as American Heart Association, but others are built by individuals and scholarliness is lacking. It is recommended that you check with your instructor before using a .com website as a reference.
  4. Only one small quote (15 words or less) within the entire initial posting is acceptable. It is expected that the student will paraphrase the information when presenting information from a scholarly source. The scholarly source(s) for the paraphrased information must be cited using APA format. Do not include a number of small quotes even if they are just a few words as your instructor considers a quote to be a quote no matter its limited size.

Week 6: Workplace Civility Index Assessment

Complete the Clark Workplace Civility Index Assessment prior to posting to the discussion by

  • finding a quiet place void of distractions;
  • dedicating sufficient time to the task;
  • carefully consider the behaviors listed below; and
  • responding truthfully and candidly regarding each behavior.

After completing the Civility Index Assessment, total each column, add the numbers, determine your civility score, note what it means, and then respond to the discussion.

Ask yourself, how often do my coworkers and myself Never










Assume goodwill and think the best of others          
Include and welcome new and current colleagues          
Communicate respectfully (by e-mail, telephone, face-to-face) and really listen          
Avoid gossip and spreading rumors          
Keep confidences and respect others’ privacy          
Encourage, support, and mentor others          
Avoid abusing my position or authority          
Use respectful language (avoid racial, ethnic, sexual, gender, religiously biased terms)          
Attend meetings, arrive on time, participate, volunteer, and do my share          
Avoid distracting others (misusing media, side conversations) during meetings          
Avoid taking credit for another individual’s or team’s contributions          
Acknowledge others and praise their work or contributions          
Take personal responsibility and stand accountable for my actions          
Speak directly to the person with whom I have an issue          
Share pertinent or important information with others          
Uphold the vision, mission, and values of my organization          
Seek and encourage constructive feedback from others          
Demonstrate approachability, flexibility, and openness to other points of view          
Bring my A game and a strong work ethic to my workplace          
Apologize and mean it when the situation calls for it          
Total for each column          
Grand total  

Scoring the Civility Index

Add up the number of 1–5 responses to determine your civility score.

  • 90–100—Very civil
  • 80–89—Moderately civil
  • 70–79—Mildly civil
  • 60–69—Barely civil
  • 50–59—Uncivil
  • Less than 50—Very uncivil

Clark, C.M. (2013). Creating and sustaining civility in nursing education. Indianapolis, N: Sigma Theta Tau International Publishing.

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