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HCA 822 Factors Leaders use to assess the Culture of a Health Care Organization

HCA 822 Factors Leaders use to assess the Culture of a Health Care Organization

What are the most important factors for leaders to consider when selecting a method for assessing the culture of a health care organization? Why?

Effective leadership of healthcare professionals is critical for strengthening quality and integration of care. This study aimed to assess whether there exist an association between different leadership styles and healthcare quality measures. The search was performed in the Medline (National Library of Medicine, PubMed interface) and EMBASE databases for the time period 2004–2015. The research question that guided this review was posed as: “Is there any relationship between leadership style in healthcare settings and quality of care?” Eighteen articles were found relevant to our research question. Leadership styles were found to be strongly correlated with quality care and associated measures. Leadership was considered a core element for a well-coordinated and integrated provision of care, both from the patients and healthcare professionals.

Keywords: leadership, leadership style, quality of care, nursing
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1. Introduction
Nowadays, both evidence-based medicine and nursing are widely recognized as the tools for establishing effective healthcare organizations of high productivity and quality of care. Management and leadership of healthcare professionals is critical for strengthening quality and integration of care. Leadership has been defined as the relationship between the individual/s who lead and those who take the choice to follow, while it refers to the behaviour of directing and coordinating the activities of a team or group of people towards a common goal [1,2]. There are many identified styles of leadership, while six types appear to be more common: transformational, transactional, autocratic, laissez-faire, task-oriented, and relationship-oriented leadership. Transformational leadership style is characterized by creating relationships and motivation among staff members. Transformational leaders typically have the ability to inspire confidence, staff respect and they communicate loyalty through a shared vision, resulting in increased productivity, strengthen employee morale, and job satisfaction [3,4]. In transactional leadership the leader acts as a manager of change, making exchanges with employees that lead to an improvement in production [3]. An autocratic leadership style is considered ideal in emergencies situation as the leader makes all decisions without taking into account the opinion of staff. Moreover, mistakes are not tolerated within the blame put on individuals. In contrary, the laissez-faire leadership style involves a leader who does not make decisions, staff acts without direction or supervision but there is a hands-off approach resulting in rare changes [4]. Task-oriented leadership style involves planning of work activities, clarification of roles within a team or a group of people, objectives set as well as the continuing monitoring and performance of processes. Lastly, relationship-oriented leadership style incorporates support, development and recognition [5].

Quality of care is a vital element for achieving high productivity levels within healthcare organizations, and is defined as the degree to which the probability of achieving the expected health outcomes is increased and in line with updated professional knowledge and skills within health services [6]. The Institute of Medicine OM has described six characteristics of high-quality care that must be: (1) safe, (2) effective, (3) reliable, (4) patient-centred, (5) efficient, and (6) equitable. Measuring health outcomes is a core component of assessing quality of care. Quality measures are: structure, process, outcome, and patient satisfaction [6]. According to the National Quality Measures Clearing House (USA), a clinical outcome refers to the health state of a patient resulting from healthcare. Measures on patient outcomes and satisfaction constitute: shorter patient length of stay, hospital mortality level, health care-associated infections, failure to rescue ratio, restraint use, medication errors, inadequate pain management, pressure ulcers rate, patient fall rate, falls with injury, medical errors, and urinary tract infections [7].

There are numerous publications recognizing leadership style as a key element for quality of healthcare. Effective leadership is among the most critical components that lead an organization to effective and successful outcomes. Significant positive associations between effective styles of leadership and high levels of patient satisfaction and reduction of adverse effects have been reported [8]. Furthermore, several studies have stressed the importance of leadership style for quality of healthcare provision in nursing homes [9]. Transformational leadership is strongly related to the implementation of effective management that establishes a culture of patient safety [10]. In addition, the literature stresses that empowering leadership is related to patient outcomes by promoting greater nursing expertise through increased staff stability, and reduced turnout [11]. Effective leadership has an indirect impact on reducing mortality rates, by inspiring, retaining and supporting experienced staff. Although there are many published studies that indicate the importance of leadership, few of these studies have attempted to correlate a certain leadership style with patient outcomes and healthcare quality indicators.

Therefore, the aim of this review was to identify the association between leadership styles with healthcare quality measures.

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2. Materials and Methods
This systematic review was designed and conducted in line with the published guidelines for reporting systematic reviews and meta-analyses [12]. Systematic review of the existing literature on leadership style and quality of healthcare provision was performed. The main review question was: “Which is the relationship between styles of leadership in healthcare settings and quality of care?” A systematic, comprehensive bibliographic search was carried out in the National Library of Medicine (Medline) and EMBASE databases for the time period between 2004–2015 in the PubMed interface. Search terms used were chosen from the USNML Institutes of Health list of Medical Subject Headings (MeSH) for 2015. The included MeSH terms were: “Nurse Administrators”; “Nurse Executives”; “Physician Executives”; “Leaders”; “Leadership”; “Managers”; “Management style”; “Leadership style”; “Organizational style”; “Organizational culture/climate”; “Leadership Effectiveness”; “Quality of healthcare”; “Patient outcome Assessment”; “Quality indicators, Healthcare”; “Healthcare quality, Access and Evaluation”; and “Quality Assurance, Healthcare”. References used by each identified study were also checked and included in the study according to the eligibility criteria.

Five major inclusion criteria were adopted:

Papers published in peer-reviewed journal

Papers written in the English language

Papers published from 2004 to 2015 (focus on more recent knowledge)

Human epidemiological studies

Studies used a quantitative methodology reporting the leadership style and healthcare quality measures

Studies that did not meet the above criteria were excluded, while those that complied with the inclusion criteria were listed and further reviewed.

3.3. Leadership Style and Patients Outcomes
Improved quality of healthcare services (moderate-severe pain, physical restraint use, high-risk residents having pressure ulcers, catheter in bladder) was reported for consensus manager leadership style [28]. Resonant leadership influenced the quality of safety climate which, in turn, impacted on medication errors [27]. Resonant leadership style was related to lower 30-day mortality and presented a strong association of 28% lower probability of 30-day mortality comparing with high-dissonant (14% lower) followed by hospitals with mixed leadership styles [24]. The task-oriented leadership style was found to relate to higher levels of quality of care based on the assessment made by relatives and staff [9]. Furthermore, formal leadership style was positively associated with learning from minor and moderate patient safety events, while informal leadership presented no effect [25]. Patients were more satisfied when the manager followed a transactional leadership style [24]. However, Raup found that there was no association between leadership style and patient satisfaction [19].

3.4. Organizational Culture and Quality of Care
Important relationships between workplace enforcement and practice environmental conditions for staff nurses and patient safety were observed [14]. Authentic hands-on leadership style, behaviors and organizational practices of distinctive leadership were associated with significant differences in patient level measure of quality and safety; such as mortality patterns, patient safety, equity and effectiveness in care [15]. Transformational leadership was found to positively relate with effective nursing unit organization culture, while transactional leadership had a weak relationship. In addition, laissez-faire leadership was negatively related to nursing unit organization culture [18]. Findings confirmed that the higher total structural empowerment score was correlated to a higher safety level and empowering workplaces contributed to positive effects on nursing quality of care [23,26]. Higher entrepreneurial culture was also related to higher levels of safety climate for the patient [30]. Alahmadi also found that the variables that contributed to patient safety score included management role, organization learning, continuous improvement, communication, teamwork, and feedback about errors [22]. Singer et al. found that higher group culture was associated with higher safety climate overall but more hierarchical culture was correlated with lower safety climate suggesting that general organizational culture is important to organizations’ climate of safety [21]. Role ambiguity and role conflict on the units were found to relate to higher turnover rates for nurses. The increased likelihood of medical error was related to the higher level of role ambiguity and a higher turnover rate. Finally, lack of employer care and team support were the most common reasons for leaving [31].

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HCA 822 Factors Leaders use to assess the Culture of a Health Care Organization

HCA 822 Factors Leaders use to assess the Culture of a Health Care Organization

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4. Discussion
Effective leadership in health services has already been extensively studied in the literature, especially during the last decades [32]. Several societal challenges have revealed the urgent need for effective leadership styles in health and social services. Nevertheless, studies that use quantitative data or assess the impact of leadership in health care quality measures are neglected, while most studies have adopted a qualitative approach [33]. The present literature review attempted to fill this gap, while it managed to identify the most recent publications to assess the correlation between leadership styles with healthcare quality measures.

Among the main findings, correlation of leadership with quality care and a wide range of patient outcomes (e.g., 30-day mortality, safety, injuries, satisfaction, physical restraint use, pain, etc.) were stressed in most of the identified articles [9,24,27,28]. Therefore, leadership is considered a core element for a well-coordinated and integrated provision of care, both from the patients and healthcare professionals. It is essential regardless of where care is delivered (e.g., clinics or inpatient units, long-term care units, or home care facilities), especially for those who are directly involved with patients for long periods of time [34].

Additionally, effects of leadership style on patient outcomes were evident in the aforementioned findings. Other studies [35] agree with our main findings and stress the theoretical interactions of effective leadership and patient outcome as follow; effective leadership fosters a high-quality work environment leading to positive safety climate that assures positive patient outcomes. Failure of leadership to create a quality work place ultimately harms patients [29,35]. Most of these studies are focusing on nursing leadership. Particularly, as also reported by the current study, transformational and resonant leadership styles are associated with lower patient mortality, while relational and task-oriented leadership are significantly related to higher patient satisfaction [35,36,37]. Furthermore, increased patient satisfaction in acute care and homecare settings has been found to be closely related to transformational, transactional, and collaborative leadership [36,37]. Overall, the vast majority of studies assessing patient outcomes in the literature, have reported adverse outcomes defined as unintentional injuries or complications associated with clinical management, rather than the patient’s primary condition, resulting in death, disability, or extended stay in hospital [17,37].

Furthermore, leadership has been recognized as a major indicator for developing qualitative organizational culture and effective performance in health care provision [14]. Similarly to our study, other studies that used primary quantitative data revealed a strong correlation of leadership and safety, effectiveness, and equity in care. For instance, transformational leadership increases nursing unit organization culture and structural empowerment [18]. This has an impact on organizational commitment for nurses and in return higher levels of job satisfaction, higher productivity, nursing retention, patient safety, and overall safety climate, and positive health outcomes [18,23,38]. In addition, safety climate was among the main findings of our study. As supported by the literature [38], a safety climate connected to transformational leadership style is strongly linked to improved process quality, high organization culture and positive patient outcomes. Therefore, safety climate is directly associated with improved patient safety outcomes and the overall quality of care.

The literature has identified the significance of leadership styles and practices on patient outcomes, health care workforce and organizational culture. Setting effective leadership as a priority in health care units is expected to enhance a variety of measurable indicators, even in fragmented health systems [39]. Nowadays, more and more regional and national health systems tend to undergo structural changes and redesign their functions and priorities in order to face modern societal, economic, and health challenges and needs [17]. Medical leadership in decision-making is a key component in order to develop a successful and qualitative priority setting process in health care. Most importantly, engagement of non-medical clinical leaders, such as nursing leadership, is considered to ensure the legitimacy and validity of priority setting [40]. As shown in the present study, the leadership styles that proved to be more effective and promoted positive outcomes were those that conceptualize management as a collaborative, multifaceted, and dynamic process (e.g., transformational, employee-oriented leadership).

Future research has to focus on the development, feasibility and implementation of robust leadership styles models in diverse health care settings. These studies should include multidisciplinary professional teams, strengthen the role of nurses and other health care professionals, explore additional quality of life and healthy ageing indicators (both for professionals and patients), and address organizational parameters and individual wishes, preferences, and expectations towards quality in health care [17,37,40,41,42,43,44].

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5. Conclusions
Leadership styles play an integral role in enhancing quality measures in health care and nursing. Impact on health-related outcomes differs according to the different leadership styles, while they may broaden or close the existing gap in health care. Addressing the leadership gap in health care in an evolving and challenging environment constitutes the current and future goal of all societies. Health care organizations need to ensure technical and professional expertise, build capacity, and organizational culture, and balance leadership priorities and existing skills in order to improve quality indicators in health care and move a step forward. Interpretation of the current review’s outcomes and translation of the main messages into implementation practices in health care and nursing settings is strongly suggested.

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Acknowledgments
Open access for this article was funded by King’s College London.

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Author Contributions
A.P. and E.P. conceived the idea, wrote the review protocol and performed the search. D.S.P. and M.M. selected and reviewed the papers and also drafted the Table. D.S. and A.L. wrote the paper. All authors have read and approved the content of the paper.

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Conflicts of Interest
The authors declare no conflict of interest.

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